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911 Dispatcher

Polk County (WI) · Balsam Lake, WI

911 Dispatcher at Polk County (WI) in Balsam Lake, WI. A first responder job listing aggregated on RESPONDin.

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Description

Benefits: • Competitive salary - because saving lives is priceless! • Comprehensive health, dental and vision insurance • Retirement savings plan – because heroes deserve a secure future too! • Ongoing training to level up your superhero skills. • A career with purpose through helping people and giving back to the community! • Team atmosphere • Starting pay $26.86 per hour, with and additional $.25 - $.50 shift differential pay (depending on the shift) Key Responsibilities: • Answer urgent calls from the public and become the lifeline between help and those in need. • Swiftly assess emergencies, dispatching the right heroes – police, fire, medical to the rescue! • Your quick thinking and precise instructions could be the difference between chaos and calm. Join our team as a 911 Communications Officer and be the lifeline between help and those in need. As a crucial part of our emergency response system, you will receive and prioritize calls, dispatch appropriate services, and provide vital instructions to callers. We’re seeking individuals with strong communication skills, the ability to stay calm under pressure, and familiarity with emergency communications systems. If you’re ready to make a difference and contribute to community safety, apply now! Join us in being the voice of hope in times of crisis. Essential Duties: These duties represent the typical duties and responsibilities assigned to this position but are not inclusive of all tasks performed. • Responsible for comprehensive knowledge of department responsibilities and programs in order to answer general internal and external customer questions; ascertains the appropriate contact within the department or county, or refers to an outside source in an efficient, professional manner • Efficiently and accurately receive, initiate and document telephone, radio and computer communications • Create and maintain accurate records providing documentation for all events and occurrences within the Emergency Communications Center • Enter, verify and remove data from multiple proprietary software systems and national databases • Evaluate, prioritize and disseminate information to proper authorities in an efficient and effective manner • Recognize and properly respond to multiple and simultaneous events • Communicate at all times in a professional and courteous manner • Effectively present information and respond to questions, including ability to testify in court when necessary • Interpret messages, analyze distance and time periods, and utilize map data to identify addresses and the geographic layout of Polk County • Adhere to Department's confidentiality policy • Provide backup to peers during periods of absence and during peak workloads as directed to meet staffing needs of the 24/7 Emergency Communications Center • Fulfills the department's mission and purpose Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Individual must be able to demonstrate aptitude and skills directly related to this position through computerized, standardized pre-employment assessments. • Individual must be free of unpardoned felony convictions. • Individual must pass a standardized psychological screening for Communication Officers Education/Experience: 1. High School Graduate, GED, or HSED. 2. Associate degree in a related discipline or equivalent combination of education and work experience. Competency Requirements: Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct, maintains confidentially, and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Accountability - Assumes