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IT Statewide Systems Technician 1, 2, 3, 4

State of Louisiana · Baton Rouge, LA

IT Statewide Systems Technician 1, 2, 3, 4 at State of Louisiana in Baton Rouge, LA. A first responder job listing aggregated on RESPONDin.

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Description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Network Communications Services Section. Req. 228292 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The Orders Management Technician supports the intake, processing, and fulfillment of statewide multifaceted communications service orders. The position plays a key role in maintaining continuity of highly complex data and voice services across agencies by ensuring timely and accurate provisioning, coordinating with vendors and internal teams, and using Inventory Management Software to track and manage service delivery. This position is responsible for processing and tracking service requests, preparing service quotes, maintaining service documentation, and performing stem audits. The technician works directly with customers, vendors, and NCS technical teams to support the successful deployment and maintenance of voice and network services across the enterprise. The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following: • Overseeing the state’s capital construction program • Working to provide state and federal grants for community development • Development of the state budget • Providing technology services • Giving agencies guidance in the state purchasing and contracting process as they seek goods and services • Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes Four years of experience in information technology; OR Six years of full-time work experience in any field plus two years of experience in information technology; OR An associate's degree in information technology plus two years of experience in information technology; OR A bachelor’s degree plus two years of experience in information technology; OR A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR A master’s degree plus one year of experience in information technology. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. The official job specifications for this role, as defined by the State Civil Service, can be found here . Job Duties: • Receives and processes highly complex service requests for communication solutions using Inventory Management Software and internal tracking tools. • Assists customers with multifaceted service request submissions, providing guidance on available options. • Ensures that all service procurements comply with state purchasing regulations and internal technical standards. • Maintains accurate records of service orders, communications inventory, billing-related data, and provisioning activities. • Updates inventory systems with service changes, installations, and retirements. • Ensures consistency and accuracy in documentation supporting agency billing and au