Police Dispatcher

Police Dispatcher at City of Pflugerville in Pflugerville, TX. A first responder job listing aggregated on RESPONDin.

Details

• Employer: City of Pflugerville
• Location: Pflugerville, TX
• Category: dispatch
• Type: full time
• Salary: $56,264 – $70,325 per year
• Posted: October 19, 2026

Description

Job Summary The Police Dispatcher serves as a vital link between the public and emergency responders. This non-supervisory position operates under the general supervision of a Dispatch Supervisor. They will receive, evaluate, and prioritize emergency and non-emergency calls from the public requiring law enforcement, fire, or emergency medical services. The role is responsible for dispatching police units, monitoring their status, and maintaining accurate logs of all calls, incidents, and radio communications. Dispatchers utilize a wide range of complex technical systems and equipment to coordinate timely and effective responses. This position requires a high level of professionalism, emotional composure, and sound judgment to support callers during critical situations while delivering excellent customer service Essential Job Functions and Other Important Duties: • Receives, records, and prioritizes emergency and non-emergency calls via phone and radio. • Assesses calls and dispatches appropriate responders; routes non-emergency calls to proper staff or agencies. • Monitors a multi-channel radio system and maintains awareness of field unit status. • Assists the public with information and directions. • Enters and maintains warrants, property records, and related data in state and national systems. • Conducts record checks on individuals, vehicles, locations, and property; verifies warrants, licenses, and stolen items. • Completes required forms and reports; maintains logs, reports, maps, and activity records; performs routine data entry. • Operates emergency and non-emergency call recording and playback systems. • Provides TDD assistance to deaf and hard-of-hearing callers. • Runs equipment diagnostics and coordinates technology issues with IT. • Manages records for repossessed and private-property-impounded vehicles. • Communicates and coordinates with other departments, agencies, and the public via phone, radio, teletype, and computer. • Performs basic housekeeping and upkeep of Communications Center equipment and workspace. • Remains accessible via personal cell phone to address job-related issues or emergencies using City applications. • Performs other duties as assigned.